Guide-ID Knowledgebase Search Search Important news and updates Important changes for the Podcatcher and IDentifier labels in our repair process Important changes in our product range Guide-ID is moving to a new office! The Podcatcher System Introduction Welcome to Guide ID Hardware Introduction to the Podcatcher hardware Podcatcher IDentifiers Syncconsole / Syncbox & Dockingstation I have received the hardware, what next? Podcatcher Portal Introduction to the Podcatcher Portal Introduction to the Podcatcher Portal Manage Site Manage site TourEditor TourEditor - start screen Tours Stops Clips Creating a tour - quick guide Working with Tags Sync Synchronization Analytics Analytics Manuals & Specsheets Products Overview Podcatcher Products Overview Connecting the basic hardware Podcatcher Specsheet Podcatcher Specsheet Podcatcher LED Status Specsheet Podcatcher LED Errors User manual Specsheet Audio IDentifiers Specsheets IDentifiers Replacing the battery of IDentifiers Dockingstation Specsheet Dockingstation Cabinet Block & Tower Specsheet Cabinet Block & Tower AV-Sync IDentifier AV-Sync troubleshooting AV-Sync troubleshooting EN AV-Sync troubleshooting NL AV-Sync Testmode Specsheet AV-Sync (IDentifier) AV-Sync manual AV-Sync DIP-switch settings AV-Sync media file preparation AV-Sync Installation video Warning IDentifier Specsheet Warning IDentifier Warning IDentifier manual Interactive IDentifier Specsheet Interactive IDentifier Interactive IDentifier manual MapMyVisit - E-mail console Specsheet E-mail console MapMyVisit - Email console manual Syncconsole Convert your own PC to a Syncconsole Syncconsole Specifications Syncconsole Installation Advanced Syncconsole setup Specsheet Syncconsole (NUC) Syncbox Syncbox manual Syncbox advanced network configuration Specsheet Syncbox Installation video MapMyVisit - Mobile Website MapMyVisit - Mobile Website Mobile Website Friendly name and QR Code MapMyVisit - App MapMyVisit - App Quick Installation Guide Articles coming soon Frequently Asked Questions Covid-19 COVID-19 FAQs Shipments When can I expect my package? I have received the hardware, what next? Labels What should I keep in mind when designing the labels? Template Front Label IDentifier Template Front Label Podcatcher What does the standard Guide ID label look like? Syncing Can I manually sync Podcatchers, and how long does a sync take? How do I install and connect the Sync PC we have received? Our Syncconsole is offline, how can I solve this? Not all the Dockingstations are visible in the Portal after synchronization, how can this be solved? My Syncconsole will not start, even after rebooting my PC, what can I do? How long does a synchronization take? Why do I get a notification email regarding the synchronization? How do I set up my own PC as a Syncconsole? Email alerts and errors What to do when the audio tour isn't working? What do the blinking lights on the Podcatcher mean? Something went wrong during synchronization, how do I fix it? How can I prevent Podcatchers from going into an error state? Editing your tour When do I make a new audio tour? When do I add new stops to an existing audio tour? How do I make a new tour with new and existing stops combined? How do I copy a stop from another tour? When and why should I use tags? When can I publish and synchronize a tour if I want to add some additional stops (or languages) to my existing tour? How do I archive a tour? When can I publish my new audio tour? Do I have to wait until the existing tour has finished? How do I add IDentifiers to a stop? How do I create an automatic start for a language? Can I have multiple starting points of the same languages for my tour? What is the easiest way to upload the audio in the tour? How do I add an AV-Sync stop to my tour? How can I make my audio file repeat itself; play in a loop? What is the maximum size of an image and what format can I use? How do I include my visually and hearing impaired visitors How to make a quiz or add a kids tour How to add a survey (enquête) to your tour? Show all articles ( 10 ) Collapse Articles Audio What are the specifications for the audio recordings? Do we need to add a delay of silence before the start of an audio file? Covid 19 - Audio files Implementation and use of the Podcatchers & IDentifiers How much content can the Podcatcher contain? What is important for the placement of my (Start) IDentifiers ? How can I mount an IDentifier? My IDentifier is not working, what can I do? How can I check the IDentfier code when I can't see the back? What is the best way to clean the lanyards? How do I clean the Podcatchers? Podcatcher instructions (text) and Symbols (.ai) to add on a sinage / or language activation panel Podcatcher handout and intake instructions What do I need to keep in mind when designing my own (self-service) furniture? Show all articles ( 2 ) Collapse Articles MapMyVisit - Email console What to do when your visitor did not receive the MapMyVisit e-mail? The MapMyVisit screen does not work, what can I do? Can I send my visitors a mailing through MapMyVisit? Replacement fees & returning your hardware What are the replacement fees for our hardware? How do I return my hardware and how should it be packaged? Do I have to pay for the return shipment myself? What should I specify for customs when I send items for repair? Contact How to contact our customer support department? Payment methods USA What are the payment methods for the USA?