Guide-ID Knowledgebase

The New Podcatcher Platform

• Platform overview

  • Dashboard & Analytics

    • Dashboard

      • Dashboard Overview

    • Analytics

      • Analytics overview
      • Exporting Analytics Data for Custom Analysis
      • Useful Insights right at your fingertips

  • Message Center

    • Message Center
    • Hardware notifications

  • Tours

    • Troubleshooting

      • When do I add new stops to an existing audio tour?
      • When do I make a new audio tour?
      • When can I publish my new audio tour? Do I have to wait until the existing tour has finished?
      • When can I publish and synchronize a tour if I want to add some additional stops (or languages) to my existing tour?
      • How do I create an automatic start for a language?
      • Can I have multiple starting points of the same languages for my tour?
      • Specsheet Audio
    • Create a tour
    • Creating tours using AI
    • Generate content using AI
    • Publishing a tour
    • Adding IDentifiers
    • Adding layers to your tour
    • Ajusting tour settings

  • Hardware

    • Hardware management
    • IDentifier overview
    • Sync
    • Podcatcher overview

  • Site Settings

    • Podcatcher V3 settings
    • PWA
    • Adding team members

• Hardware solutions

  • Syncbox

    • Specsheet Syncbox
    • Syncbox advanced network configuration
    • Syncbox manual

  • IDentifiers

    • Troubleshooting

      • How can I mount an IDentifier?
      • What is important for the placement of my (Start) IDentifiers ?
      • Replacing the battery of IDentifiers
      • How can I check the IDentfier code when I can't see the back?
      • My IDentifier is not working, what can I do?
      • My audio tour isn’t working?
    • Specsheets IDentifiers

  • Warning IDentifier

    • Specsheet Warning IDentifier
    • Warning IDentifier manual

  • Syncconsole (NUC)

    • Troubleshooting

      • How do I set up my own PC as a Syncconsole?
      • My Syncconsole will not start, even after rebooting my PC, what can I do?
      • Our Syncconsole is offline, how can I solve this?
      • How do I install and connect the Sync PC we have received?
    • Advanced Syncconsole setup
    • Specsheet Syncconsole (NUC)
    • Syncconsole Installation
    • Syncconsole Specifications

  • Dockingstation

    • Specsheet Dockingstation

  • Cabinet Block & Tower

    • Specsheet Cabinet Block & Tower

  • Podcatcher

    • Troubleshooting

      • How can I prevent Podcatchers from going into an error state?
      • My audio tour isn’t working?
      • Specsheet Podcatcher LED Errors
    • Prevent missing Podcatchers
    • Specsheet Podcatcher
    • Podcatcher user manual
    • Specsheet Audio
    • How do I order custom labels for my Podcatchers and / or IDentifiers?
    • How much content can the Podcatcher contain?
    • Podcatcher instructions (text) and Symbols (.ai) to add on a signage / or language activation panel

  • Synchronisation

    • How long does a synchronization take?
    • Can I manually sync Podcatchers, and how long does a sync take?
    • Something went wrong during synchronization, how do I fix it?
  • Network Requirements

• AV-Sync

  • AV-Sync IDentifiers

    • Troubleshooting

      • AV-Sync testmode
      • AV-Sync troubleshooting NL
      • AV-Sync troubleshooting EN
    • AV-Sync DIP-switch settings
    • AV-Sync media file preparation
    • AV-Sync manual
    • Specsheet AV-Sync (IDentifier)

  • Brainbox

    • Brainbox manual

• Labels and Stickers

  • How do I order custom labels for my Podcatchers and / or IDentifiers?
  • Important changes for the Podcatcher and IDentifier labels in our repair process
  • What should I keep in mind when designing the labels?
  • What does the standard Guide ID label look like?

• FAQ

  • My hardware is defective or is in need for replacement

    • Repairs or returning equipment
    • Shipping costs
    • Important changes for the Podcatcher and IDentifier labels in our repair process

  • Missing hardware

    • Prevent missing Podcatchers
    • What are the replacement fees for our hardware?

  • Cleaning hardware

    • What is the best way to clean the lanyards?

  • Designing furniture

    • What do I need to keep in mind when designing my own (self-service) furniture?

  • Contact Customer Support

    • How to contact our customer support department?

  • Payment methods

    • What are the payment methods?

  • Signage

    • Podcatcher instructions (text) and Symbols (.ai) to add on a signage / or language activation panel
    • Podcatcher handout and intake instructions

The Podcatcher Portal

• Introduction

  • Welcome to Guide ID

• Podcatcher Portal

  • Introduction to the Podcatcher Portal

    • Introduction to the Podcatcher Portal

  • Manage Site

    • Manage site

  • TourEditor

    • TourEditor - start screen
    • Tours
    • Stops
    • Clips
    • Creating a tour - quick guide
    • Working with Tags

  • Sync

    • Synchronization

  • Analytics

    • Analytics

• Articles coming soon

Hardware

• Manuals & Specsheets

  • AV-Sync IDentifier

    • AV-Sync troubleshooting

      • AV-Sync troubleshooting EN
      • AV-Sync troubleshooting NL
      • AV-Sync Testmode
    • Specsheet AV-Sync (IDentifier)
    • AV-Sync manual
    • AV-Sync DIP-switch settings
    • AV-Sync media file preparation
    • AV-Sync Installation video

  • Brainbox

    • Brainbox manual

  • Cabinet Block & Tower

    • Specsheet Cabinet Block & Tower

  • Dockingstation

    • Specsheet Dockingstation

  • IDentifiers

    • Specsheets IDentifiers
    • Replacing the battery of IDentifiers

  • Interactive IDentifier

    • Specsheet Interactive IDentifier
    • Interactive IDentifier manual

  • Podcatcher

    • Specsheet Podcatcher
    • Podcatcher user manual
    • Specsheet Audio
    • How do I clean the Podcatchers?
    • Specsheet Podcatcher LED Errors

  • Products Overview

    • Podcatcher Products Overview
    • Connecting the basic hardware

  • Quick Installation Guide

    • Quick Installation Guide

  • Syncbox

    • Syncbox manual
    • Syncbox advanced network configuration
    • Specsheet Syncbox
    • Installation video

  • Syncconsole

    • Convert your own PC to a Syncconsole

      • Syncconsole Specifications
      • Syncconsole Installation
      • Advanced Syncconsole setup
    • Specsheet Syncconsole (NUC)

  • Warning IDentifier

    • Specsheet Warning IDentifier
    • Warning IDentifier manual

• Introduction to the Podcatcher hardware
• Podcatcher
• IDentifiers
• Syncconsole / Syncbox & Dockingstation
• I have received the hardware, what next?

Frequently Asked Questions

• Shipments

  • When can I expect my package?
  • I have received the hardware, what next?

• Labels

  • What should I keep in mind when designing the labels?
  • What does the standard Guide ID label look like?
  • How do I order custom labels for my Podcatchers and / or IDentifiers?
  • Important changes for the Podcatcher and IDentifier labels in our repair process

• Syncing

  • Can I manually sync Podcatchers, and how long does a sync take?
  • How do I install and connect the Sync PC we have received?
  • Our Syncconsole is offline, how can I solve this?
  • My Syncconsole will not start, even after rebooting my PC, what can I do?
  • How long does a synchronization take?
  • Why do I get a notification email regarding the synchronization?
  • How do I set up my own PC as a Syncconsole?
  • Not all the Dockingstations are visible in the Platform after synchronization, how can this be solved?

• Email alerts and errors

  • What to do when the audio tour isn't working?
  • What do the blinking lights on the Podcatcher mean?
  • Something went wrong during synchronization, how do I fix it?
  • How can I prevent Podcatchers from going into an error state?

• Editing your tour

  • When do I make a new audio tour?
  • When do I add new stops to an existing audio tour?
  • How do I make a new tour with new and existing stops combined?
  • How do I copy a stop from another tour?
  • When and why should I use tags?
  • When can I publish and synchronize a tour if I want to add some additional stops (or languages) to my existing tour?
  • How do I archive a tour?
  • When can I publish my new audio tour? Do I have to wait until the existing tour has finished?
  • How do I add IDentifiers to a stop?
  • How do I create an automatic start for a language?
  • Can I have multiple starting points of the same languages for my tour?
  • How do I add an AV-Sync stop to my tour?
  • How can I make my audio file repeat itself; play in a loop?
  • How do I include my visually and hearing impaired visitors
  • How to make a quiz or add a kids tour
  • How to add a survey (enquête) to your tour?
  • How do I upload audio in my Tour?
  Show all articles ( 9 ) Collapse Articles

• Audio

  • What are the specifications for the audio recordings?
  • Do we need to add a delay of silence before the start of an audio file?
  • Covid 19 - Audio files
  • Text-to-Speech how does that work?
  • How do I upload audio in my Tour?

• Implementation of the Podcatchers & IDentifiers

  • How much content can the Podcatcher contain?
  • What is important for the placement of my (Start) IDentifiers ?
  • How can I mount an IDentifier?
  • My IDentifier is not working, what can I do?
  • How can I check the IDentfier code when I can't see the back?
  • What is the best way to clean the lanyards?
  • How do I clean the Podcatchers?
  • Podcatcher handout and intake instructions
  • What do I need to keep in mind when designing my own (self-service) furniture?
  • Prevent missing Podcatchers
  Show all articles ( 2 ) Collapse Articles

• Repairs, replacement hardware and returns

  • Repairs or returning equipment
  • Shipping costs

• Contact

  • How to contact our customer support department?

• Payment methods

  • What are the payment methods?

• Archive

  • Important news and updates

    • NEW! Add audio to your Tours without recording!
  • Guide-ID is moving to a new office!
  • Important changes in our product range
  • Important changes for the Podcatcher and IDentifier labels in our repair process

• Energy Prices

MapMyVisit - App

• Articles coming soon

MapMyVisit - E-mail console

• Articles coming soon

MapMyVisit - Email console

• Articles coming soon