Repairs? or returning your equipment?

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If you have faulty Podcatchers in need of some TLC, you can send them to us and we will replace them free of charge.  As soon as we have received the Podctatchers, we will make sure to send new players back within 5 working days. If you really need the players on site ASAP for your visitors, we can send the return players upfront as soon as you can provide a shipping receipt to us. 

When sending hardware from abroad please specify for the customs that your shipment contains “warranty goods for repair” or “return shipment of rental equipment”

All hardware can be wrapped in a box (or more boxes in case of big quantities). Please wrap the hardware carefully and make use of padding material to avoid damaging. Make sure to separate the Podcatchers and IDentifiers from each other while in a box.

 

The box(es) can be shipped to:

Guide ID
Attn.: Return Department
Leeuwenbrug 97A
7411 TH Deventer
The Netherlands