How to contact our customer support department?

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Our customer support department can be reached by telephone or email from Monday through Friday from 08.30 o’clock in the morning until 17.00 o’clock in the afternoon (CET, Amsterdam)

Telephone number:  +31 (0)570-572202 (option 1 support)
Email:                           helpdesk@guideid.com

If we cannot be reached by telephone, during opening hours, your call will be forwarded to our telephone service. Your message will then be passed on to our employees to follow up.

Your email will be read during our opening hours and responded to, accordingly within one day. If we cannot be reached by email, you will receive an out of office message with instructions. 

In case of emergencies during the weekend, you can reach us via WhatsApp on +31638072466  from 08.30 o’clock in the morning until 17.00 o’clock in the afternoon (CET, Amsterdam). We will response to your emergency within 3 hours.

(An emergency would be out-of-use Podcatchers so visitors cannot use the audio tour. Or when the Podcatcher Portal is not available).

In case you are not happy with a moment of contact with us, please let us know. You can contact our helpdesk or if this doesn’t feel right, contact the Business Managers.