Hardware that becomes defective during normal use, will be replaced free of charge for the duration of the contract period. If you have such hardware, you can send it to our head office for replacement. Here you can read how to do that.
In case your hardware gets lost, stolen or severly damaged we have to charge the replacement fees which you can find in the table below (prices are per piece and in euro’s, ex. VAT)
Podcatcher we receive for repairs often don’t include a description of what’s wrong with them, and sometimes returned players seem to work just fine. To give you a better understanding of the general meaning of the lights on the Podcatchers and the required action, we have made the Podcatcher LED Status sheet. Combining that and the Podcatcher LED Error sheet you can determine whether or not a Podcatcher (in an error state) needs to be sent for repairs.
Although we always replace our Podcatchers (which are in an error state or need to be repaired) free of charge, we would like to prevent you from unnecessarily spending money on shipping costs.
To make optimal use of our system and prevent your Podcatchers from going into an error state it’s important to:
If the Podcatcher has been physically damaged, has a distorted sound or makes a rattling sound when shaken, it needs to be replaced. Hardware defects can’t be solved by syncing the player.
Note; You can start building your new tour in the Toureditor without the hardware being present.
As soon as you receive the hardware from us, you can finalize the tour by connecting the IDentifiers (triggers) to the stops in your tour. You need to connect at least one IDentifier to each stop in your tour. Every IDentifier has a unique number which you can find on the back of the IDentifier (for example EF:FF:FF:43).
There will be 1 or more IDentifiers with a language/country flag, these need to be connected as a Start IDentifier for the different languages in which you provide the tour. (Note; you need a different IDentifier for each language).
When all the stops are added in the tour (have an IDentifier connected and contain an audio file) you need to “publish” the new tour. After that you can mount the IDentifiers next to the objects in the exhibition.
The rest of the installation is very simple;
We have made an instruction video available as well. In this particular video we show you how to install the setup with loose, new Dockingstations and a Syncbox.
The 10 Podcatchers in a Dockingstation are synced one after another, but all connected Dockingstations start and sync simultaneously.
When a Podcatcher light turns green, you can take it out and start testing your new tour.
Every day our server connects automatically to the PC provided, and checks the Podcatchers to ensure updates are written on to the Podcatcher, to restore Podcatchers which have an error and to retrieve the logs and statistics from the Podcatchers to add to the Analytics.
Please feel free to contact helpdesk@guideid.com if you have any questions.
Audio is a very important and powerful tool for the blind and visually impaired when visiting a museum. So make sure you include the unmissable stories of your museum in your audio offering.
An audio tour is often offered as an addition to the room texts, but often the room texts cannot be read (or read properly) by these visitors. So for this target group it would be an option to include the room texts in your audio tour in an extra layer. The visitor can then optionally listen to this or not.
Also, the information you give about the object or the way you describe it can be very helpful for your visitors to give them more understanding. Therefor it might be helpful to have your texts edited or redacted by a professional writer.
Because our system works with IDentifiers (IR sensors) to trigger the audio, it’s always important that these IDentifiers can be spotted easily in your exhibition. We would like to advise to always design the IDentifier labels in a striking color, preferably contrasting with the wall. This makes it easier for visually impaired visitors to start the audio themselves. This solution sounds very clear, but often these plans are not supported by the designers of the exhibition. IDentifiers labels are often made in very discrete colors and are therefore difficult to notice for the visually impaired. Also try to be consistent in the place and height when mounting the IDentifiers, for instance always place them on the right side of the object at 1.30m from the ground.
Using our App makes it possible to offer the actual text from your audio tour to the deaf or hearing impaired visitors in your museum. The texts have already been written for the audio tour and can be shown one-on-one in the Mobile Website. It seems like a very simple solution, but be aware that visitors and deaf or hearing impaired visitors do not all share the same level of understanding when it comes to reading a text. A useful website you could visit about this topic is https://www.wattelt.org/musea-in-gebaren
If you would like more information on how to include your visitors, please contact our Business Managers, they are very happy to help.
It’s helpful to keep this specsheet at the front desk or somewhere near the Podcatchers, so your staff can see how to handout and take in the Podcatchers.
Gently wipe them with a slightly moist soft cloth with a regular all-purpose household cleaning product, or use a disposable all- purpose cleaning tissue. Please keep water temperature below 60 °C to prevent degradation of the Podcatcher plastic.
We suggest to use normal (all-purpose) cleaning products, or specific types of alcohol wipes to clean the Podcatcher:
Make sure not to use acetone or ammonia based cleaning products, or to expose the Podcatcher to strong bases or acids.
You can wash them in the washing machine in a laundry bag at maximum of 60 degrees Celsius. We advise to tie the lanyards together (25 pieces per bundle) so they will not get tangled.
Yes, please contact us for more information.
Please reboot the screen and calibrate by selecting the target icon
in all 4 corners and the center.
Check the USB stick, take it out and insert it again.
During the day, yours visitors enter their email address in the MapMyVisit console if they would like to receive their tour at home. After the automatic daily sync the visitors will receive their emails.
If not, please check if all your Podcatchers have synchronized. After synchronization our system will send the invitation email to the email address of the visitor.
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