The daily synchronization which downloads the logs data for the analytics, sends the MMV e-mails and checks the Podcatchers for errors, only take a few minutes each day. If you have made a few small changes which need to be synced, it will not take that long.
When you Sync your content for the first time and all the new content has to written on to the Podcatcher, it can take a long time depending on the amount of content you have.
On average; it will take a Podcatcher as much time to sync as the total amount of audio (in minutes) you’ve uploaded since the last sync.
For instance, if you have an audio tour of 30 minutes in 2 languages, you have about 1 hour of content. It will then take a Podcatcher 1 hour to sync. Important: there are up to 10 Podcatchers in one Dockingstations, and they all sync one after another. So for all 10 Podcatchers to finish the Sync it will take 10x 1 hour = 10 hours in total. If you have multiple Dockingstations, all the Dockingstations start syncing simultaneously.
If you would like to add multiple languages, but you do not have enough time before the opening to Sync all the languages, we advise to upload, publish and sync one or two languages for now. You can add the rest later.
If rebooting your PC does not work and you have a screen and keyboard which you can connect to the PC, check whether the application’s settings file has been corrupted. The file is located on the C: drive > Program Files > Guide ID > Podcatcher Sync > Data > Right-click on the settings file > open it with Notepad. If it’s empty, close the file again and replace that file with the file in; https://help.guideid.com/wp-content/uploads/Settings.zip
After replacing the file, restart the Podcatcher Sync service and/or the PC.
If the Sync console is offline, the PC cannot connect to our server. Please check the following:
- The PC has an active internet connection
- The Dockingstations are connected to the PC and power
If that seems to be in order, you can try restarting the pc. If the PC has an internet connection but still cannot connect to our server, please check if there is a firewall active – your IT should be able to help you here. The Podcatcher Sync program needs to be able to connect to apps.podcatcher.eu on port 80.
The sync pc is completely installed with all the necessary software. You should take the following steps:
- Connect the Dockingstations to the PC using the USB cables. Or, when using multiple Dockingstations, plug them into the USB Hub using the USB Cables and then connect the USB Hub to the Pc.
- Connect the Dockingstations and PC to the power socket.
- Insert the Podcatchers into the Dockingstations.
- Connect the PC to a wired internet connection and turn on the PC (Note: the whole set up needs to stay connected to power and internet 24/7).
- Check if all the lights on the Dockingstations are green and the lights on the USB Hub are lit blue.
- When ready, log on to the Podcatcher Portal > go to Sync > press “Sync Now”.
- The content will be synced on to the Podcatchers.
- As soon as the Podcatchers’ green LED lights up, they are ready and the content can be tested.
Yes, you can enter several IDentifier numbers for one language as a start IDentifier.
With the auto start you can activate one specific language for all Podcatchers when taken out of a dockingstation. Go to your “activate Podcatcher” stop or the stop which you would like to use as the start point of your tour in your list > click edit trigger > add > show more > choose automatic start and select the language (you do not need to fill in a identifier number as this is an automatic one)
Note; you can only choose one automatic start IDentifier per tour.
If you are re-using the IDentifiers from your existing tour for your new tour, you can publish the content of your new tour without connecting the object and Start IDentifiers.
As soon as the existing tour has finished you can disconnect the IDentifiers from the old tour and connect them to the new tour and publish again. After that you can archive the old tour. As the content of the new tour is already published and synchronized the synchronization of these added IDentifiers will not take long.
Please pay attention: if your audio has a lot of content of multiple languages we advise to upload, publish and sync one language at a time!
You can add the identifier and publish directly. The changes will then be transferred on to the Podcatchers during the next automatic daily sync.
When you want to expand your existing tour with a few stops. Or if you want to use the same Start IDentifiers for all your museum tours you supply to your visitors.
If it is not possible to read the IDentifier code from the sticker on the back (for example because it is mounted on the wall), you can read the IDentifier code with a Podcatcher.
To do this take the following steps;
- While the Podcatcher is still in the Dockingstation, press and hold the two left buttons (A/B) with both thumbs and take the Podcatcher out of the Dockingstation.
- When all three LEDs are solid, release the buttons.
- Now aim the Podcatcher at the IDentifier(s) and the Podcatcher will tell you the IDentifier code
This also works to read the dipswitch codes for AV-Sync Boxes.
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