When a Dockingstation is greyed out in the portal overview, it means it has not been synced. You can find which Dockingstation it is by checking the serial number. Each Dockingstation has its own unique serial number and can be found on the top of the Dockingstation (and on the bottom plate).
Please check the following:
- Is (are) the USB cable(s) and adaptor(s) of the Dockingstation(s) connected?
- Is (are) the USB Hub(s) connected to the Syncconsole (PC) and are all USB ports working?
After these checks, please reboot the PC and restart the synchronization.