You will always receive our Podcatchers and IDentifiers with our standard Guide-ID labels. But If you would like to customize your labels you can! To do so, you can make use of our new design and ordering method.
Depending on the country you are located in, you will receive either an accountora link to a unique page where you can design and order your labels. Customers located in the Netherlands and Belgium will reveice an account from our Customer Support department. Customers located in other countries will be able to access their own unique page with a link they will receive from our Customer Support department.
Within this account / or on this page you can create, save, order and re-order your designs now and in the future. And you will also be able to order our standard Guide-ID labels and various StartIDentifiers labels you might need.
If you are already our customer and would like to order new or additional labels, you will also be able to use our new design and ordering method from now on! please contact our Customer Support at helpdesk@guide-id.com and we will make sure to set you up.
Would you like to re-order your current labels but cannot find them anymore?
Not to worry, let us know and we can email your current design so you can easily upload it into the design module to save and order again.
Always start designing and ordering in time so that you can receive the labels on time and start sticking! If you have any questions, we can always be reached by telephone of email.
There are several ways to minimize the risk of losing Podcatchers. In this specsheet you’ll find a number of tips and best practices.
Other ways
When a visitor uses a Podcatcher, you can expect them to return it after use. However, some visitors may neglect, or simply forget to do so. To lower the amount of Podcatchers ‘disappearing’ over time, there are several ways to activate a warning signal built into the Podcatcher to alert visitors they should return the device.
Warning IDentifier
The Podcatcher can sound its warning signal when it receives a Warning IDentifier code. This is a special IDentifier that is typically placed near the building exit so visitors should be notified at the right time.
Warning signal after idle time
The Podcatcher can also sound an warning signal when it is engaged in a Tour but has not played audio for a while. By default this functionality is turned off, but you can set it up in the Site Podcatcher settings, under “Podcatcher idle time before alarm starts”.
The advantage of this method is that the warning signal will always sound after a while, unless properly handed in. The disadvantages are that if you set it to sound the warning signal too quickly, visitors may become annoyed; if you set it to sound the warning signal too late, the visitor may already be on the bus back home by the time it goes off. Further, if your site doesn’t collect Podcatchers in docks after visitors finish the tour (such as a drop-off box), they may start to produce a very annoying chorus over time.
Post-Alarm trigger
The Podcatcher can be made to play audio after sounding the warning signal using the Post-Alarm trigger in a stop. This will make the stop play its audio after the warning signal has stopped playing (either due to it playing for its full duration or a button being pressed). This is – as all content is – localized to the language of the tour.
Sometimes, our Podcatchers need some extra attention, for example when they get into an errormode. If this is the case, the LED light on the Podcatcher will show you. Our new and updated manual will help you prevent Podcatchers going into an error state and explain what the LED light is telling you and which action to take. The manual combines the information in 3 languages; Dutch, English and French. User manual
The Podcatcher is an interactive audio handset. It can be used for all types of interpretation and interaction, anything from a simple audio guide, to a remote control for an interactive exhibition or game. The specsheet can be found here: Specsheet-Podcatcher-2020
English 
Nederlands 
Français