ENG
“You start the commentary by pointing the player at an activation point, holding it no more than thirty centimeters (or one foot) away like a remote control. You don’t have to press any buttons; the commentary will start automatically after the beep.
The device has three buttons. Use the button on the left to turn the volume down and the button on the right to turn the volume up. Use the middle button to pause the commentary and then restart it.
If you are asked to select a fragment, the buttons function as options A, B and C.”
NL
“U start een verhaal door de speler binnen 30 cm op een activeerpunt te richten, net als een afstandsbediening. U hoeft daarbij geen toets in te drukken, het commentaar start vanzelf na de beep/pieptoon.
Er zitten drie toetsen op het apparaat. Met de linker toets zet u het volume zachter, met de rechter toets zet u het volume harder. De middelste toets gebruikt u om informatie te pauzeren en vervolgens weer te hervatten.
Tijdens een keuzefragment functioneren de toetsen als A-B-C keuzetoetsen”.
These icons are the first steps on how to activate the Podcatcher. You can download the 4 icons here;
Adobe Illustrates files:
1 Take Podcatcher out
2 Select a Language
3 Listen
4 Put Podcatcher back
JPG files:
1 Take Podcatcher out
2 Select a language
3 Listen
4 Put Podcatcher back
When the audio tour isn’t working, there are a few things you should check.
If a Podcatcher isn’t working as it should, we recommend reading this article instead. Most misbehaving Podcatchers can be brought back in line by synchronizing them.
If a Podcatcher seems to not respond to one or more IDentifiers, there’s a few things you can try. First you have to make sure if you hear a beep when pointing the Podcatcher at an IDentifier.
The Podcatcher beeps when pointed at the IDentifier, and either plays the “Invalid IDentifier Stop” content or no content at all:
If that doesn’t work, it’s possible (though rare) that the code the IDentifier sends out is different from what’s printed on the sticker. You can check this by using the Podcatcher to read the code to you. Here you can read how to do that.
The Podcatcher does not beep when pointed at the IDentifier:
This is usually a sign that the battery in the IDentifier is empty. Try with a few different Podcatchers to confirm that this might be happening (and isn’t just the Podcatcher’s fault), then replace the battery. If that doesn’t work, the IDentifier can be sent for repairs.
We hope to be helpful enough with this Knowledge Base, but it’s entirely possible you have a question that isn’t listed anywhere. Should that happen, contact us. We’ll be glad to help you get back up and running with the system.
In general, if the Podcatcher’s green (middle) LED is blinking or lighting up continuously, that means it’s good to go. If the yellow (left) LED is blinking, the Podcatcher should be put in a Docking station and be synchronized. If the red (right) LED is blinking or lighting up continuously, something is wrong and the Podcatcher can’t be used; if a synchronization doesn’t fix it, you can send it for repairs.
In the manual you can read what the different lights mean.
Yes, it’s entire possible. There are two ways:
The first synchronization can take a while, since all of the content has to be loaded onto the Podcatchers. As an approximation, one minute of content equals one minute of syncing. Keep in mind that every translation also adds content, so a Tour made up of 30 minutes of content in three languages adds up to 90 minutes of syncing per Podcatcher. Further, stereo content has more data to sync so it will take about twice as long as mono content.
Any following syncs should take significantly less time; usually a sync should only take a few minutes at most. The more content you’ve added in the meantime, the longer a sync will take.
The number of Docking Stations found during this synchronization does not match the number of configured Docking Stations for this Sync Console.
This report shows that during the last synchronization the number of docking stations found by the computer did not match the number of docking stations that it should have according to the server.
It’s possible a USB- or power cable isn’t connected properly.
If all of the above seems to be in order, you can try the following:
It can also be possible that the stated number of docking stations no longer matches the real number of docking stations present at your location. This can happen if you’ve ordered more Podcatcher for a temporary Tour for example. If that is the case, change the number of docks that should be connected in the Portal.
As the message implies, the Sync Console has never run a synchronization before. You can manually start a synchronization from the Sync desktop application and/or on the Sync Console, or wait for the automatic daily synchronization to start.
The last synchronization was some time ago ago. To help keep the Podcatcher working correctly, it is recommended to synchronize daily.
Possible causes:
If the Sync computer shows as offline in the Sync, that means it can’t connect to our services. This can be caused by something as mundane as an internet cable being plugged out or your Site cutting power to the computer at night, or by something more complex.
To prevent or fix the most common causes of sync failure, make sure:
If all of that is true and it still doesn’t want to sync, try rebooting the computer and then manually scheduling a synchronization with the sync application.
Another thing to try is to check whether the application’s settings file has been corrupted. The file is typically located on the C: drive, in Program Files, Guide ID, Podcatcher Sync, Data. Right-click the settings file and open it with Notepad. If it’s empty, close the file again and replace that file with the file inside this zip archive. After replacing the file, restart the Podcatcher Sync service and/or the computer.
The date and/or time on the computer seems to be incorrect, check the date and/or time settings on the computer and make sure they are correct. After adjusting the time, you need to restart your computer for the changes to be applied properly.
There is communication between the Sync Console and the server, but it seems that the Sync Console is taking too long to finish a task. It’s possible you’ll have to restart the computer manually if it seems to be frozen.
The design of the labels can be made based on templates. In the design module you’ll find a few locked fields which cannot be changed, such as the A/B/C buttons on the Podcatcher and the black ‘footer’ with the Guide ID text on the Podcatcher and IDentifier.
Most of our customers use one of the following in the design of their IDentifiers;
It can be anything you like, most ideal is when the design complements the Podcatcher design.
Using multiple designs for your IDentifiers (for instance numbers stop 1 – 25 or a range of different symbols) for which you only need to order 1 or 2 labels can be more expensive. Please contact our Customer Support at helpdesk@guide-id.com for more information.
You can offer a tour in many languages. To activate the right language on your Podcatcher you must point your Podcatcher at a Start IDentifier (this is a normal IDentifier connected as Start IDentifier trigger in the Toureditor). To distinguish the languages, we use labels. When you start as a new customer you will receive a package containing 10 different Start IDentifier language labels; NL/BE/UK/USA/FR/IT/DE/SP/MEX/Kids.
If you would like to add any additional language labels, please let our Customer Support know at helpdesk@guide-id.com and we will add them to the shipment.
If you would like to make custom language designs for the Start IDentifiers, you can design and order them using our design module. But keep in mind, ordering 1 or 2 labels of an individual design can be more expensive.
If you have faulty Podcatchers in need of some TLC, you can send them to us and we will replace them free of charge. As soon as we have received the Podcatchers, we will make sure to send new players back within 5 working days. If you really need the players on site ASAP for your visitors, we can send the return players upfront as soon as you can provide a shipping receipt to us.
When sending hardware from abroad please specify for the customs that your shipment contains “warranty goods for repair” or “return shipment of rental equipment”
All hardware can be wrapped in a box (or more boxes in case of big quantities). Please wrap the hardware carefully and make use of padding material to avoid damaging. Make sure to separate the Podcatchers and IDentifiers from each other while in a box.
The box(es) can be shipped to:
Guide ID
Attn.: Return Department
Leeuwenbrug 117
7411 TH Deventer
The Netherlands
When sending back (faulty) hardware, the best thing is to use a courier for the return shipment (ex. UPS / FEDEX etc.). Using the local mail can take a long time before we receive the hardware. Please let us know the shipment is on it’s way (preferably with a track&trace) and always make sure to add the sender’s details (who is sending the package to us) and to add the value of the package. For Podcatchers this value is 15 euro per piece, IDentifiers 5 euro per piece, Dockingstations 18 euro per piece and the Syncbox 110 euro per piece.
Please note that since the 1st of July, PostNL has made changes in their notification process. This means they no longer leave a paper note behind when delivering a package to us outside office hours. They only send a digital notification.
So make sure to specify our email adres; helpdesk@guide-id.com when sending a package with PostNL to avoid the package being send back to you and double your shipment costs.
You will always receive our hardware together with our standard Guide ID labels. But you can also create custom labels for your Podcatchers and IDentifiers using the templates provided in the design module.
This is what our standard Podcatcher and IDentifier label looks like;
English 
Nederlands 
Français 
