Category: Frequently Asked Questions

If it is not possible to read the IDentifier code from the sticker on the back (for example because it is mounted on the wall), you can read the IDentifier code with a Podcatcher.

To do this take the following steps;

1. While the Podcatcher is still in the Dockingstation, press and hold the two left buttons (A/B) with both thumbs and take the Podcatcher out of the Dockingstation.
2. When all three LEDs are solid, release the buttons.
3. Now aim the Podcatcher at the IDentifier(s) and the Podcatcher will tell you the IDentifier code

This also works to read the dipswitch codes for AV-Sync Boxes.

Check if the IDentifier code is added to your stop, if so, is the tour published and synchronized? If so, the batteries of the IDentifier might be empty. You can change the batteries (coin cells # 2032) yourself see this page

You can mount the IDentifier with screws using the ears at the sides of the IDentifier or using double sided tape. Note; the ears can also be removed by breaking them from front to back.

Object IDentifiers

The minimum distance you have to keep in between 2 IDentifiers is 30 cm. The best height is 130 cm from the ground, this way they are easy to trigger for each person (tall/small/kids/visitors in a wheel chair etc.) The best way to mount them is horizontal against the wall / cabinet or post.

Outdoor; make sure the label is attached correct and firm and that the IDentifier is positioned upright (90 degree angle). Also, make sure water can flow away from the IDentifiers during/after rainfall

Indoor; When mounted flat on a table, they are not easy to trigger because of the angle. If you would like to mount them on a flat service always make sure to tilt them towards the visitor, preferably in a 45 degree angle

 

The IDentifier is able to trigger a Podcatcher within 30 cm on average.

If you would like to cover an IDentifier behind glass or in a casing, make sure to always test this first. Keep in mind that thick glass can limit the IR and Bluetooth signal coming from the IDentifier. A metal casing disturbes strongly.

 

Start IDentifiers

The minimum distance you have to keep in between is 30 cm. With multiple languages it’s best to hang them staggered diagonal from each other so the visitor does not accidentally activate another language when bringing the Podcatcher to his/her ear.

If you only have a limited space to place them, not enough room to place all your language IDentifiers, you can contact our helpdesk so we can make a change in the settings, which makes it possible to place them closer together.