How can I make my audio file repeat itself; play in a loop?

In order to make an audio repeat itself continuously in a certain clip you have to go to that clip> drag a line from the arrow at the bottom of the clip back to itself > choose auto continue.

How do I add an AV-Sync stop to my tour?

Go to your tour at stop level > click on the stop > choose the tab general (in the top of the page) > check the right square box A/V sync > save. Go back to the stop and click edit trigger > add > show more and choose AV sync IDentifier > fill in the code for the normal mode or the flexible mode.

For the complete info about the AV sync go to https://help.guideid.com/kb/av-sync

How do I upload audio in my Tour?

Would you like to upload audio to your new Tour? replace an audiofile in a Stop? or add new audiofiles in a new language? No problem, in the Toureditor you can. Adding your audio can be done in 2 ways; Upload audiofiles from your files or use our Text-to-Speech option. Haven’t you made a tour yet? click here.

How?

Log on to your account and open the Toureditor
Open the Tour
Click on the Stop you would like to edit
Open de Clipeditor
Select the right language in the top and choose “Upload audio” or enter the text in the Script field and press “Generate from script”

Note; If the language cannot be selected, you have to add the language to your Tour first
When the audiofile has finished uploading, move on to the next Stop in the list and so on.
When you have finished uploading all the new files, go back to the Tour and click on Publish (or) Unpublished changes on the right side of the screen
Choose Publish Tour.

When done publishing, the new files are ready to be transferred onto the Podcatchers! You can start a synchronisation directly if you go to the Sync and click Sync now (make sure the Podcatchers are not available for visitors at that moment). Or you can wait for the automatic sync to start after opening hours

Can I have multiple starting points of the same languages for my tour?

Yes, you can enter several IDentifier numbers for one language as a start IDentifier.

How do I create an automatic start for a language?

With the auto start you can activate one specific language for all Podcatchers when taken out of a dockingstation. Go to your “activate Podcatcher” stop or the stop which you would like to use as the start point of your tour in your list > click edit trigger > add > show more > choose automatic start and select the language (you do not need to fill in a identifier number as this is an automatic one)

Note; you can only choose one automatic start IDentifier per tour.

How do I add IDentifiers to a stop?

Object IDentifier:

Go to your stop list in the tour > click edit trigger > add > choose an object IDentifier and add the number which is on the back of the IDentifier > Place this IDentifier at the object in the museum

Start IDentifier:

Go to your “activate Podcatcher” stop or the stop which you would like to use as the start point of your tour in your list > click edit trigger > add > choose a start IDentifier (this will start the tour including the language of your choice). Enter the IDentifier number which is located on the back of the start/language identifier and chose your language.

When can I publish my new audio tour? Do I have to wait until the existing tour has finished?

If you are re-using the IDentifiers from your existing tour for your new tour, you can publish the content of your new tour without connecting the object and Start IDentifiers.

As soon as the existing tour has finished you can disconnect the IDentifiers from the old tour and connect them to the new tour and publish again. After that you can archive the old tour. As the content of the new tour is already published and synchronized the synchronization of these added IDentifiers will not take long.

Please pay attention: if your audio has a lot of content of multiple languages we advise to upload, publish and sync one language at a time!

Category: Frequently Asked Questions