Quick Installation Guide

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As soon as you have made your tour in the Podcatcher Portal you can install the received hardware. Haven’t you made your tour yet? or need instructions? please have a look at this page; getting started

Installing the hardware

Connecting the IDentifiers

You can finalize your tour by connecting the IDentifiers (triggers) to the stops in the tour. You need to connect at least one IDentifier to each stop in your tour. Every IDentifier has a unique number which you can find on the back of the IDentifier (for example EF:FF:FF:43).

There will be 1 or more IDentifiers with a language/country flag, these need to be connected as a Start IDentifier for the different languages in which you provide the tour. (Note; you need a different IDentifier for each language).

When all the stops are added in the tour (have an IDentifier connected and contain an audio file) you need to “publish” the new tour. After that you can mount the IDentifiers next to the objects in the exhibition.

The rest of the installation is very simple;

Connecting the Synbox to the portal

First you need to connect the Syncbox to your site in the portal:

  • Open the Portal and login to your account
  • Select the Sync module on the left
  • Click the button “Add Sync Console”
  • Select Syncbox as device type
  • Fill in the details in the dialog. Both the Serial number and the Link key can be found on the label on your Syncbox
  • Your Syncbox is now ready for use!

Connecting the Dockingstation and the Syncbox

Now you can connect the Dockingstation and the Syncbox:

  • Connect the Dockingstation to the Syncbox that we have provided into one of the 10 available USB ports on the front, and plug everything into the power socket.
  • Insert the Podcatchers firmly in the Dockingstation
  • Connect the Syncbox to a wired internet connection using the USB port on the back (note the whole set up needs to stay connected to power and internet 24/7)
  • Start the Syncbox
    • Power on the Syncbox by briefly pressing the ‘shutdown’ button
    • A pen may be required to reach the button
    • This is only required if the Syncbox was previously shut down using the button
  • Log on to the Podcatcher Portal, go to “sync” and press Sync Now.
  • Now the content will be synced on to the Podcatchers, one after another
  • When a Podcatcher light turns green, you can take it out and start testing your new tour.

We have made an instruction video which is available as well.

Every day our server connects with the Syncbox, to ensure updates are written on to the Podcatchers, to restore Podcatchers which have an error and to retrieve the logs and statistics from the Podcatchers to add to the Analytics.

Please feel free to contact helpdesk@guideid.com if you have any questions.

Good luck with testing your new tour!