Troubleshooting – Guide-ID Knowledgebase

How do I set up my own PC as a Syncconsole?

If you need/ want to install an extra Sync Console (for instance in the office or at a partner) you can install our synchronization software on a regular PC. Here you can find the specifications a Sync Console must meet. https://help.guideid.com/kb/sync-console-specifications/ And here you can find all the information on how to install the software https://help.guideid.com/kb/sync-console-installation.

My Syncconsole will not start, even after rebooting my PC, what can I do?

If rebooting your PC does not work and you have a screen and keyboard which you can connect to the PC, check whether the application’s settings file has been corrupted. The file is located on the C: drive > Program Files > Guide ID > Podcatcher Sync > Data > Right-click on the settings file > open it with Notepad. If it’s empty, close the file again and replace that file with the file in; https://help.guideid.com/wp-content/uploads/Settings.zip

After replacing the file, restart the Podcatcher Sync service and/or the PC.

Our Syncconsole is offline, how can I solve this?

If the Sync console is offline, the PC cannot connect to our server. Please check the following:

The PC has an active internet connection
The Dockingstations are connected to the PC and power

If that seems to be in order, you can try restarting the pc. If the PC has an internet connection but still cannot connect to our server, please check if there is a firewall active – your IT should be able to help you here. The Podcatcher Sync program needs to be able to connect to apps.podcatcher.eu on port 80.

How do I install and connect the Sync PC we have received?

The sync pc is completely installed with all the necessary software. You should take the following steps:

Connect the Dockingstations to the PC using the USB cables. Or, when using multiple Dockingstations, plug them into the USB Hub using the USB Cables and then connect the USB Hub to the Pc.
Connect the Dockingstations and PC to the power socket.
Insert the Podcatchers into the Dockingstations.
Connect the PC to a wired internet connection and turn on the PC (Note: the whole set up needs to stay connected to power and internet 24/7).
Check if all the lights on the Dockingstations are green and the lights on the USB Hub are lit blue.
When ready, log on to the Podcatcher Portal > go to Sync > press “Sync Now”.
The content will be synced on to the Podcatchers.
As soon as the Podcatchers’ green LED lights up, they are ready and the content can be tested.