Our platform automatically alerts you when your equipment needs attention. This page explains what each notification means and how to fix it.
Understanding Severity Levels
- 🔴 High Priority – Act immediately to avoid disruptions
- 🟡 Medium Priority – Address soon to prevent issues
- 🟢 Low Priority – Informational, no immediate action needed
Basecamp Offline
🔴 High Priority
What this means
Your Sync Device hasn’t communicated with our system for over 24 hours.
What to do
- Check that the Sync Deviceis plugged in and turned on
- Verify your internet connection is working
- Look for any error lights on the device
- Once reconnected, the notification will disappear automatically
- Otherwise, please contact support
Why this happens
The Sync Device may have been turned off, lost internet connection, or experienced a technical error.
Podcatcher Malfunction
🟡 Medium Priority
What this means
A Podcatcher with a red light was placed back in the Sync Device. A red light means the device is broken.
What to do
- Follow our returns and replacements guide to send back the broken Podcatcher and receive a new one
- Your other Podcatchers should continue working normally
Why this happens
The Podcatcher has experienced a hardware failure and needs to be replaced.
IDentifer Battery Low
🟡 Medium Priority
What this means
An IDentifier’s battery has dropped below one-third capacity. You still have several weeks to months of battery life remaining.
What to do
- Replace the batteries of the IDentifier or replace the IDentifier with an other IDentifier.
Why this happens
Battery levels update when a Podcatcher scans the IDentifier and syncs with a Sync Device.
Podcatcher Not Seen for a Week
🟢 Low Priority
What this means
We haven’t detected this Podcatcher in over a week, but less than a month.
What to do
- If you have the Podcatcher, place it back in a Basecamp
- If you’ve already returned it, we may still be processing it – the notification will clear automatically
- The notification will stop after 30 days
Why this happens
The Podcatcher may have been left out, used for testing, or returned but not yet processed in our system. For more information, see our Missing Podcatchers FAQ.
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