Category: Platform overview

Actionable Insights transforms your Podcatcher Pro system data into timely recommendations that help you prevent disruptions and optimize visitor experiences. This intelligent notification system keeps you informed about hardware status and tour performance, allowing you to address potential issues before they affect your guests.

Quick Reference

• Access Message Center: Dashboard → Message Center icon
• Email configuration: Profile → Email Preferences
• Notification Levels: Minor, Moderate, Severe (prioritized by urgency)
• Key Benefits: Proactive maintenance, reduced downtime, optimized visitor flow
• Primary Features: Hardware monitoring, tour performance insights, email alerts

How Actionable Insights Works

The Actionable Insights system continuously monitors your Podcatcher Pro environment, analyzing both hardware status and visitor interactions to identify opportunities for improvement. When the system detects an issue or optimization opportunity, it generates a notification with a clear recommendation for action.

Notification System

Actionable Insights categorizes notifications by priority to help you focus on what matters most:

1. Minor Notifications (Informative)
   • Informational updates that don’t require immediate action
   • Examples: system updates available, infrequently used tour stops
   • Useful for long-term planning and optimization
2. Moderate Notifications (Requires Attention)
   • Issues that should be addressed to maintain optimal performance
   • Examples: low beacon batteries, missing Podcatcher devices
   • Important for preventive maintenance
3. Severe Notifications (Requires immediate action)
   • Critical issues requiring immediate attention
   • Examples: offline basecamps, Podcatchers in error state
   • Essential for preventing disruption to visitor experiences

Using the Message Center

The Message Center serves as your central hub for all notifications, providing clear information about each issue and recommended solutions.

Accessing the Message Center

1. Log in to the Guide-ID platform
2. Look for the Message Center header in the top left bar
3. Click to open your notification dashboard

Understanding Message Center Alerts

Each notification in the Message Center includes:

• Alert icon indicating the priority level
• Clear description of the detected issue
• Actionable recommendation to resolve the problem
• Timestamp showing when the issue was detected

For example, a typical notification might alert you that “IDentifier with serial number BP.000.433 is low on battery” and recommend that you “Please replace or recharge the battery to keep using this Beacon.”

Note: For a complete reference of all possible notifications and recommended actions, see [Notification Types and Recommendations].

Managing Your Notifications

The Message Center allows you to:

• Review all active notifications in one convenient location
• Dismiss notifications once you’ve addressed them
• Track resolution status as the system automatically removes fixed issues

Accessibility Consideration
The Message Center is designed to present critical information at a glance, making it valuable for busy museum environments, where staff may only have moments between visitor interactions to check system status.

Email Notification System

To ensure you never miss important alerts, Actionable Insights extends beyond the platform with strategic email notifications.

Email Alert Types

1. Weekly Summary Emails
   • Comprehensive overview of all pending notifications
   • Prioritized by urgency level
   • Provides a convenient way to stay informed even when not logged into the platform
2. Urgent Alert Emails
   • Sent when critical issues require immediate attention
   • Focus specifically on severe notifications

Customizing Email Preferences

You can tailor your notification experience to match your museum’s needs:

1. Navigate to Profile -> Email preferences in the Guide-ID platform
2. Select Notification Preferences
3. Choose which E-mail types you’d like to be sent.
4. Save your settings

Key Monitoring Capabilities

Actionable Insights monitors two primary aspects of your museum experience:

1. Hardware Health Monitoring

The system proactively tracks the status of your Guide-ID hardware, including:

• IDentifier Battery Levels
  • Alerts when batteries reach low thresholds
  • Helps prevent audio tour disruptions in specific exhibit areas
  • Enables planned maintenance rather than emergency responses
• Podcatcher Device Status
  • Identifies missing devices to maintain inventory
  • Detects Podcatchers in error states
  • Monitors Sync Device connectivity

2. Tour Performance Analysis

Beyond hardware, Actionable Insights helps optimize the content experience with:

• Usage Pattern Analysis
  • Identifies underutilized or highly popular tour stops
  • Helps you understand visitor engagement patterns
  • Provides insights for content improvements

Troubleshooting Actionable Insights

If you encounter issues with the Actionable Insights system, try these simple solutions:

Success Indicators

You’ll know you’re effectively using Actionable Insights when:

• Preventable hardware issues decrease across your museum
• Staff can address potential problems before they impact visitors
• Your battery replacement process becomes proactive rather than reactive
• Missing Podcatcher incidents decline

For additional assistance with Actionable Insights, contact Guide-ID support through the platform’s Help Center or email Helpdesk@guide-id.com.

Download your tour metrics as CSV files for external processing and deeper insights

The Export feature lets you download comprehensive tour analytics data for custom analysis in your preferred tools. Follow these simple steps to access your valuable visitor engagement metrics.

Quick Reference

• Navigate to Analytics → Export in the main menu
• Set your desired date range using the From/To date selectors
• Click the “Export” button to generate your data file
• Download the CSV file when processing is complete
• Files are named automatically with your site name and date range
• Use it in your data platform 

Accessing the Export Function

1. Log in to the Guide-ID platform
2. Select “Analytics” from the left navigation menu
3. Click the “Export” tab in the top menu bar

Setting Export Parameters

1. Use the date filters in the right sidebar:
   • Click “From date” to select your starting date
   • Click “To date” to select your ending date

Generating Your Export

1. Click the blue “Export” button
2. Wait briefly while the processing indicator shows your file is being prepared
3. When complete, the file will automatically download to your device
4. Files are named “SiteName-Analytics-YYYYMMDD-YYYYMMDD.csv”

Understanding Your Data

Your exported CSV file will contain the following data columns:

• TourName: The name of the tour as configured in the platform
• Date: The date when the visitor interaction occurred (YYYY-MM-DD format)
• StopName: The specific audio stop or beacon point
• Language: The language code selected by the visitor (e.g., en-EN, nl-NL)
• Device: The playback device type (Podcatcher or PWA for web app)
• NumberOfTimesListened: Total play count for each stop

Troubleshooting Export Issues

By exporting your Guide-ID analytics data, you gain the flexibility to perform deeper analysis beyond the platform’s built-in visualizations. This direct access to your visitor engagement metrics empowers data-driven decisions about content development, tour optimization, and resource allocation.

When you and your visitors use the tours you have created on the Guide-ID Platform, the system automatically collects analytics data.

These metrics are invaluable for evaluating the performance of your tours, stops, and clips, as well as analyzing user engagement with quizzes and surveys.

Finding the analytics page

Upon logging in to the Guide-ID Platform, you will land on the Dashboard. To navigate to the Analytics page, simply locate it in the sidebar below the Dashboard section.

Tours

Within the tours tab, you will find a collection of informative graphs that provide key details about your tours. These include the number of tours played, the total number of stories shared, the duration of each tour, and the average number of stops visited per tour.

Stops

The stops tab offers valuable insights into the most and least played stops, as well as the triggers that prompted their playback. Popular stops typically indicate visitor preferences, while less frequented stops may be situated in less accessible areas or encountered when visitors are fatigued from the tour through the museum.

Clips

This section provides information on the chosen options and how they compare to alternative choices, offering valuable insights into visitor preferences.

Alarms

In the alarms tab, you can monitor the frequency at which alarms were triggered and identify the most commonly activated alarm (if multiple alarms are set up).

Group tours

This is subscription based for Podcatcher Pro clients. For questions please contact our Helpdesk or one of our Business Managers

Heatmap

This section provides information about visitor counts and percentages for the selected tour stops.
You can select a month and year and then choose a specific tour.

The stops for the selected tour are displayed in a table, organized by day.

The table shows listening rates as percentages. To switch between percentage values and visitor counts, click the Toggle Visitor Count/Percentage button.

The color of the table cells varies based on the listening percentages

Export

From the Export tab, you can download analytics data about stops yourself, to be used to create your own displays or to combine with data from other analytics platforms you use for your museum. See our Exporting Analytics Data for more information.