Categorie: Berichtencentrum

Our platform automatically alerts you when your equipment needs attention. This page explains what each notification means and how to fix it.

Understanding Severity Levels

• 🔴 High Priority – Act immediately to avoid disruptions
• 🟡 Medium Priority – Address soon to prevent issues
• 🟢 Low Priority – Informational, no immediate action needed

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Basecamp Offline

🔴 High Priority

What this means

Your Sync Device hasn’t communicated with our system for over 24 hours.

What to do

1. Check that the Sync Deviceis plugged in and turned on
2. Verify your internet connection is working
3. Look for any error lights on the device
4. Once reconnected, the notification will disappear automatically
5. Otherwise, please contact support

Why this happens

The Sync Device may have been turned off, lost internet connection, or experienced a technical error.

Podcatcher Malfunction

🟡 Medium Priority

What this means

A Podcatcher with a red light was placed back in the Sync Device. A red light means the device is broken.

What to do

• Follow our returns and replacements guide to send back the broken Podcatcher and receive a new one
• Your other Podcatchers should continue working normally

Why this happens

The Podcatcher has experienced a hardware failure and needs to be replaced.

IDentifer Battery Low

🟡 Medium Priority

What this means

An IDentifier’s battery has dropped below one-third capacity. You still have several weeks to months of battery life remaining.

What to do

• Replace the batteries of the IDentifier or replace the IDentifier with an other IDentifier.

Why this happens

Battery levels update when a Podcatcher scans the IDentifier and syncs with a Sync Device.

Podcatcher Not Seen for a Week

🟢 Low Priority

What this means

We haven’t detected this Podcatcher in over a week, but less than a month. 

What to do

• If you have the Podcatcher, place it back in a Basecamp
• If you’ve already returned it, we may still be processing it – the notification will clear automatically
• The notification will stop after 30 days

Why this happens

The Podcatcher may have been left out, used for testing, or returned but not yet processed in our system. For more information, see our Missing Podcatchers FAQ.

The Message Center will show all kinds of notifications regarding “actionable insights”. This usually means the museum needs to take actions to fix something.

De color bar on the left indicates the severity of the notification:

🟢 Green	Low severity : informational, no action required or at least not immediate
🟠 Orange	Medium severity : action required, however not immediate
🔴 Red	High severity : immediate action required

 The meaning of the severity may be subject to change as soon as we have actual notifications with different severities.

De icon indicates the type of notification

De message text informs you about what is going on and in some cases what needs to be done to resolve the issue.

De date is when the notification was created. The date is bold when the message is unread.

De X allows you to dismiss this notificatoin. You won’t receive any email reminders on this message (if you are subscribed to weekly notifications). After pressing X, the message will disappear from the overview.

The messagelist is seperated into two lists divided by a line seperator (see below) when there are unread messages since the last visit to Message Center. The first list contains the new (unread) messages since the last time this page was loaded. The second list contains the messages which are read. Messages get automatically marked as read when the Message Center page is loaded. So the next time you come to the Message Center page, all these messages are marked as read.

The Platform checks for new notifications every 15 minutes. If a new notification is available, the number displayed on the message center icon is updated accordingly.

Supported notifications

IDentifier Battery Low
When a low battery is detected on an IDentifier this notifications will show up per IDentifier.

IDentifier Battery will need to be replaced.

When the IDentifier is deleted from the Hardware IDentifiers page, the notification will be removed.

Podcatcher Error
When the Podcatcher is in error status, this notification will show up per Podcatcher. These Podcatchers will need to be returned.You can reach out the repairs or returning equipment page.

If the Podcatcher moved to a new Sync Device, the old notification will be removed. The new notification with the correct serial number will be created. When the Podcatcher is healthy again, this notification will be removed.

If you click on ‘Basecamp‘ and there is information about the latest docked Basecamp for Podcatcher, they will be navigated to the Basecamp detail page. If ther is no such information available, they will be directed to the Basecamp overview page instead.

Sync Device Offline

When a Sync Device has been offline for more than one day, this notification will show up per Sync Device. Power and network connection should be checked first.
When the Sync Device is online again, this notification will be removed.

If you click on ‘Sync overview page‘, you will be navigated to the Sync Device overview page.
This notification takes SyncDevice type into account, text message change for each SyncDevice type (SyncConsole, Syncbox).

Lost Podcatcher
If the Podcatchers that have a last seen of over a week ago, this notification of total number of Podcatchers will show up per site.

If there is an Warning IDentifier, it needs to be checked.

Lost Podcatchers checked Periodically.
When a previously lost Podcatcher is seen again, it is removed from the lost count.

When there are no notifications, all is well.