Category: Troubleshooting

Yes, you can enter several IDentifier numbers for one language as a start IDentifier.

With the auto start you can activate one specific language for all Podcatchers when taken out of a dockingstation. Go to your “activate Podcatcher” stop or the stop which you would like to use as the start point of your tour in your list > click edit trigger > add > show more > choose automatic start and select the language (you do not need to fill in a identifier number as this is an automatic one)

Note; you can only choose one automatic start IDentifier per tour.

If you are re-using the IDentifiers from your existing tour for your new tour, you can publish the content of your new tour without connecting the object and Start IDentifiers.

As soon as the existing tour has finished you can disconnect the IDentifiers from the old tour and connect them to the new tour and publish again. After that you can archive the old tour. As the content of the new tour is already published and synchronized the synchronization of these added IDentifiers will not take long.

Please pay attention: if your audio has a lot of content of multiple languages we advise to upload, publish and sync one language at a time!

You can add the identifier and publish directly. The changes will then be transferred on to the Podcatchers during the next automatic daily sync.

When you want to expand your existing tour with a few stops. Or if you want to use the same Start IDentifiers for all your museum tours you supply to your visitors.

1. If your temporary collection changes and the new tour will be completely different. The new audio tour will then replace the old one (which will be archived).
2. If you have a tour with permanent stops and temporary stops, and the temporary stops end.
3. If you make a separate tour with a separate start identifier, for example a children’s tour or a temporary tour with its own start identifiers.