Energy Prices

It has not escaped anyone’s attention that energy prices today are higher than we are used to. We understand the concerns this may bring to your organization and that more attention is being paid to energy savings.

You also may have questions about the electricity costs of the Guide-ID hardware. After all, this hardware must stay switched on 24/7 for your visitors to enjoy your beautiful stories day after day. If not, the Podcatchers can go into an error mode when supplied with power again.

Fortunately, this was already thought well trough during development not to consume a lot of power unnecessarily! Based on our current (Dutch) energy tariff we have listed the costs for you together with our Tech team.

  • A Podcatcher consumes approx. € 0.40 per year, based on use 8 hours a day, 6 days a week.
  • A Dockingstation consumes approx. € 0.55 per year to charge 10 Podcatchers, synchronize and keep the LED light on.
  • A Syncbox consumes around € 6.00 per year.

So for example, a standard setup consisting of a Syncbox in combination with 10 Dockingstations in which 100 Podcatchers are stationed will consume together around € 51.00 per year. In comparison, a Podcatcher consumes about half of an IPod and about one fifth of a telephone.

Hopefully this gives some reassurance…
Our Helpdesk is at your disposal for questions!

NEW! Add audio to your Tours without recording!

With the functionality Text-to-Speech you can convert text into an audio clip. This can be done in multiple languages. This functionality is built into the Portal, component TourEditor.

How?

In the Tour, you open the stop by clicking on the stop’s title. The clips associated with this stop will be displayed. Each green frame is a clip. You open the clip by double clicking on the green frame.

For each language you can enter a translated text in the field Script (for studio/voice).  Would you like to add a new language? please make sure to add the language to the Tour first

When you have entered the text, the Generate from script button lights up

When you click on the button, an option will appear. In which you are asked whether you prefer a male or female voice.

It will take a few seconds, depending on the length of the script to generate the audio clip. The mp3 file appears in the Audio field.

To listen to the clip, click on the Play button. If you are happy with the result, click on the Save button in the top right corner of your screen.

Guide-ID is moving to a new office!

After having an office in the industrial area of Deventer for many years, we are excited to tell you that we are moving on the 1st of December 2020 to the city center of Deventer! Therefore we would like to ask you to adjust our address in your administration.

Our new address will be:

Guide-ID
Leeuwenbrug 117
7411 TH Deventer
The Netherlands

Our telephone number (+ 31 570 572202) and email adresses will remain unchanged. And If you are in the Netherlands, feel free to stop by for a nice cup of coffee!

Important changes in our product range

As you know, on the 1st of December 2020 we will be moving to a beautiful new building in Deventer city center. And of course a move also includes a good clearance!

Not only the relocation, but also the latest product developments were reason enough for Guide-ID to take a critical look at our current product range. Together we decided a few products will not move along with us. Below you will find an overview which products will be taken out of our product range as of the 1st of January 2021 and how this will effect you.

Products that will be removed from the range (NL)
Products that will be removed from the range (UK)

With a thinned and clear product range for 2021, we are one step closer to the future; Standard “of the shelf” products with which we can serve our customers even quicker and simpler at home and abroad!

Please feel free to contact our Customer Support with whatever questions you may have about these changes!

Important changes for the Podcatcher and IDentifier labels in our repair process

When we receive a Podcatcher in need of repair, we will always try to transfer the label onto the new player first. Sometimes this is not possible, in that case you will receive a new player with our label. Of course, this also applies for IDentifier labels. It is therefore important for you to have enough labels in stock yourself to be able to change a label when necessary. 

New or extra labels?

If you would like to order new or extra labels, please contact our Customer Support at helpdesk@guide-id.com